It used to be that our office strategized daily about how to improve our performance, how to improve our customer satisfaction, how to improve our sales and how to improve the overall experience that we give to our local community. We spent and still spend countless hours analyzing these issues and working to progress forward. We challenge ourselves with being current and futuristic about how our business works and how it will look in 5 years. Lately it seems that the voyeurism of 5 years into the future has cut been down to a time frame that is less than Moore's Law of 18 months. What happens right now to all of us as the cost of gas rises and rises.
Our offices are in UTC and while we love our location, access to any transportation is pretty low. I occasionally ride the Coaster to Sorrento Valley but that means someone has to come pick me up at the train and get me to our offices. So, I don't ride the Coaster very often, it just is not that convenient. This led to a larger conversation about how many people would ride the Coaster or Trolley if it were "possible". This led to conversations about working 4 days a week in the office and 1 day at home to save gas. Then we talked about moving to a location that had easy access to trains and trolleys - and using a communal car to meet with clients and visit job sites. When you put all this together you get a whole lot of information and options. How are we going to address the cost of gas in the microcosm of just getting to work and back home.
I can go down the path of thought about how our San Diego world will change holistically as gas prices grow to $7-8-9 a gallon. Maybe instead of one central office/showroom we will need 3 offices in regional markets - say north county, golden triangle and Chula Vista. Our clients won't want to travel to a central spot to look for furniture because it will cost too much. Do lease spaces become smaller? Maybe we invest in technology and have our teammates work from home or in satellite spots. How do you keep the cohesion of a team and the quantum thoughts that arrive out of putting collective thought and effort towards problem solving and our overall business if the teammates are scattered all over the place? Let's not forget that our company trucks and talented installation technicians have to deliver furniture and equipment throughout San Diego County with diesel fuel prices breaking the $5 a gallon mark. But this is just about us. What about our entire market - other companies face the same prospects.
There was an article in the WSJ a couple of weeks ago about a company that is giving their employees $50 per paycheck to pay for the rising fuel costs. I loved that idea but it is really not sustainable if gas continues to escalate. It is more of a band-aid but an effective band-aid. There was an article in the LA Times this week about a company in San Diego that is making "green crude" oil out of algae and carbon dioxide and processing it in existing oil refineries - Sapphire Energy. The amount of articles about this subject in every publication is astounding. The combination of innovative thought, innovative products and willingness to open our minds to see a different pattern will lead us through the needed changes that are coming quickly.
As we progress into a new economy and a new world, it is really important to keep an open mind about what we can do and how we can do it. The current way of thinking and behaving is just going to have to morph because we are so reliant on gas and it is effecting us all. Leading the way for change can be hard but not leading change is more painful. What if we just do nothing. That is just not an option for us.
5 Tips for Leading Transformation ( from the CEO, Douglas Conant, of Cambell Soup Co.)
1. Bring an "all things possible" attitude to the workplace
2. Confront the brutal facts and be clear-eyed about the situation
3. Set high standards and make expectations clear, as the ability to mobilize people is the key to success
4. Give the organization time to do things right
5. Do what you say you will, this is about performance, not intentions.
So, our roundabout conversation internally about what to do ended in a interesting place. We have to do something and one solution doesn't work for everyone. We have already moved team meetings to accommodate car pooling schedules, we are exploiting technology to create and transport visualizations of space and functional workplaces, we are coordinating schedules with one another to avoid redundancies and share in transportation, we are finding key partners in destinations outside our a core area that can service the needs of our clients less expensively and we are talking about ideas daily. The short, short term solution looks like ride sharing, public transportation usage and a communal hybrid for use after you get to the office. The long term solution looks like a lot of small term thoughts strung together based on an overall strategy.